Frequently Asked Questions

Why choose British Baby Shop?

We have served parents around the world for a long time with passion and care. All our team are parents, so we understand you want the best for your children and our mission is for you to have the best shopping experience and support.

Our products are sourced directly from the manufacturer or trusted distributor, so we know the goods are carefully stored and handled at all stages.

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What Brands do you currently stock?

We supply the highest quality brands as that is what our customers expect. Our customers favourites are HiPP, Holle, Kendamil, Nannycare, Aptamil and Kiddylicious.

You can only complete the checkout process on products which are currently in stock. If a product shows available to buy and you complete your purchase through the checkout, you will be receiving your order shortly, you are not joining a waiting list.

Currently stock for some Kendamil stages turns over very quickly, so please come back soon if it is not in stock today, or leave your email in the "Notify me when available" box and you'll get an automated email when the next batch is available.

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Why are your prices so great?

Simple, you are buying direct from a UK business, there is no US middleman or forwarding service.

You order securely from us via this website, we pick from our extensive stock (purchased from the manufacturer or distributor) and we send straight out via fast courier, direct to your door.

Also it is free shipping to US and Canada.

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How can I save more?

Most products offer a "Subscribe & Save" option. You can choose to set up recurring delivery and billing every 2, 4 or 6 weeks, saving you 5% against one-time purchases, and saving your time re-ordering.

You can manage your subscription via logging into the store. (If you completed the checkout as a guest, just create an account using the same email as your order.)

Also, sign up to our email list and watch out for special offers.

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Do I need to provide or complete any paperwork?

No, we take care of all the customs paperwork for you. Just place your order and wait for the courier to arrive with your parcel. Remember you are buying from a UK business and we are shipping direct to you. There are no middleman websites or forwarding services slowing the process and adding to the cost.

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What language/region is on the packaging?

You are buying products that are intended for shelves of UK stores. They have UK packaging, instructions written in English, metric labelling, date format DD/MM/YYYY and UK/EU support numbers, etc.

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Some of the packaging or cans look different. What is the latest news?

There are a few design/branding updates going on, you might have spotted changes between your orders.

As older stocks run down, you'll start to see the new designs, colours and other changes.

Nannycare are slowly replacing the lids on the cans to colour match with the stage. First Infant stage1 formula will have pink lids, Follow-On stage2 will have green lids and Growing Up stage3 will have blue lids to match the writing on the cans.

Kendamil changed some outer packaging to a single design box with contents stated on a white sticker on the side of the box (no longer printed on the top of the box). Newer Goat milk stock is in a different plain box with a white sticker.

Also there are some subtle design tweaks on the newer stock cans, like "Kendamil" in a slightly bigger font and the can itself is slightly taller.

Newer cow milk stock has a new lid shape.

Classic can sizes are reducing in weight from 900g to 800g.

Some newer porridge stock has a revised picture on the front of the box.

Holle has some new packet designs, including their "Climate Positive" logo.

Product photographs are for illustration purposes only, please refer to the product descriptions for full details.

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Can I suggest a new product to stock?

Please do, we would welcome any suggestions. Drop us an email and we will look into it. Also please contact us if you have any special requests.

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Is this website secure?

Yes. It is built with Shopify and they handle the secure encrypted payment processing.

Shopify is certified Level 1 PCI DSS compliant. This means all your data and customer information is ultra secure.

Shopify is a leading eCommerce platform and their website quotes: "Over 1,700,000 businesses in 17 countries around the world have made over $200 billion USD in sales using Shopify"